Return Policy

ALL SALES FINAL -We do not offer refunds or exchanges as all our items are custom made to order. Returns nor exchanges are not accepted on custom made items such as tutus, tutu dresses, shirts, bling shoes, or anything where personalization is added. However, if you have an issue with your order, please reach out to us at

If at any time you have to send an item back, you are responsible for shipping fees. All items must be returned within 24 hours and a tracking number must be emailed to us within those 24 hours to be eligible for a refund or partial refund. If the package is not returned within the stated time frame the agreement to refund is VOID. This is to insure the customer does not wear the item and try to return the item worn and damaged.

Once your item is received back and inspected you will receive your refund within 24-48 hours. Returning items and refunds are under our discretion, if we feel we have done our part in fulfilling your order, we will do our best to make you whole.

Please send items in original packaging to:
Hankins Heartfelt Creations
1450 Old Chemstrand Rd.
Unit 961
Gonzalez, FL 32560