Shipping policy

Processing Times: Custom orders are generally mailed within 2-3 weeks (depending on current volume and the processing time selected at checkout) after receipt of payment and are shipped via USPS or UPS with a tracking number.  All items have the processing time on the listing, please make sure you review prior to submitting your order. The tracking number will be provided to you via email. 

{Please allow 24 hours for your tracking info to update. During Holiday seasons please allow at least 48 hours for tracking to update, if your tracking has not updated within 48 hours please contact us IMMEDIATELY.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment and location. It is advised to group your items in one order. We cannot group two (or more) orders placed separately once check out has been completed.

International Shipping

Due to several factors we can't guarantee need by dates for international orders. Please be mindful that some packages will require a custom/duty tax to be paid to collect your package. This fee is a separate fee from the shipping fee and the buyer is responsible to pay this fee. Generally, buyers pay the additional costs such as duties, taxes, and customs clearance fees. Import charges can vary widely but are most commonly based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.

Customs duty, or import duty, is a tax paid for goods that are transported across international borders. This tariff is paid at the time of import by the importer, which is  the owner or purchaser of goods. The type of commodity imported and country of origin factor into the duty assessment. Duty taxes are a common  duty is practice. Customs  tariff or tax imposed on goods when transported across international borders. The purpose of Customs Duty is to protect each country's economy, residents, jobs, environment, etc., by controlling the flow of goods, especially restrictive and prohibited goods, into and out of the country.

Some countries and goods are exempt from duties due to trade agreements, but all goods must be declared. If a duty is due, failure to pay can result in criminal penalties and seizure of goods.

If an item is returned for failure to pay custom fees, please be mindful that you will not receive a refund, and you will have to pay for shipping again for your item to be resent.

Our store closes for weekends, holidays and vacations, and we will not take orders or ship during these times, when we are on vacation it will be noted on our home page. 

 We are NOT responsible if the post office is backed up and packages do not arrive on time

The post office is responsible to make sure your packages arrive on time, once the package leaves us, it is out of our hands, please view your tracking info, once your items have been shipped. We are only responsible for SHIP dates, not arrival dates.

 Packages returned to us/Incorrect addresses/forced returns:

WE ARE NOT RESPONSIBLE FOR INCORRECT ADDRESSES. As the buyer it is your responsibility to make sure your address is correct. Labels are printed(not hand written) and Orders are sent to the address provided exactly as it was entered. Please take care to place billing and shipping information on the appropriate lines. Packages returned to us due to failure to provide a correct or complete address will be resent after a new address is provided and shipping has been paid through PayPal. The buyer is responsible for paying for shipping to have their item reshipped. Failure to do so within one weeks time will result in order cancellation less and your order will not be refunded as most orders are custom and sales are final. Please take the time to make sure your address and all info is correct to avoid any issues.

Hankins Heartfelt Creations is not a store front, We are an online boutique only, Therefore all orders are to be paid in advance, local and non-local, and all orders are shipped including local orders if time permits.

Rush Options:                                                                                                                                      Rush Orders are available, but there is a fee to rush your order. If your order needs to be rushed, please add the appropriate rush listing to your order. Please note although we try to accommodate everyone, sometimes the option isn't available. I do not guarantee delivery dates but I can give you the date your item will ship. Please keep in mind delivery services are having extreme delays which is out of my control. Once I ship there is nothing I can do.

Returns, Exchanges & Cancellations

ALL SALES FINAL -We do not offer refunds or exchanges as all our items are custom made to order. Returns nor Exchanges are not accepted on custom made items such as tutus, tutu dresses, shirts, bling shoes, or anything where personalization is added. However, if you have an issue with your order, please reach out to us at Hankinsheartfeltcreations@gmail.com